Terms & Conditions

In these terms and conditions, “we” “us” and “our” refers to Coal River Farm Investments Pty Ltd, ABN 17 165 108 190.  Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions.  The information is intended for residents of Australia only.

We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended.  We therefore recommend that each time you access our website you read these terms and conditions.


Our Website Services

All prices are in Australian Dollars (AUD) and are inclusive of GST.  We endeavour to ensure that our price list is current.  Our price list can be accessed from our home page and we reserve the right to amend our prices at any time.  If you have placed an order, we reserve the right to cancel your order should our prices change.

Product Descriptions

  1. We strive to ensure that our products are described as accurately as possible on our website, however we do not warrant that the description is accurate.  Where we become aware of any misdescription, we reserve the right to correct any error or omission.
  2. Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.

Product Orders

  1. We supply and despatch our products to customers within Australia only.
  2. We endeavour to ensure that our product list is current however we give no undertaking as to the availability of any product advertised on our website.
  3. All prices are in Australian Dollars (AUD) and are inclusive of GST.  Our price list can be accessed from our home page and we reserve the right to amend our prices at any time.
  4. We offer flat rate $15 shipping for online orders. 
  5. When you order from us, we require you to provide your name, address for delivery, your email address, telephone contact and credit card details.  We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.
  6. We undertake to accept or reject your order within Five (5) days.  If we have not responded to you within Five (5) days, your offer is deemed to be rejected.  We are not required to give reasons for rejecting your offer to purchase however the most likely reason for rejecting your offer will be that we do not currently have that product in stock.
  7. Once you have submitted an order, you may not cancel that order even if our acceptance or rejection of your offer is still pending.
  8. Delivery of your ordered product/s will be as set out on our website and below at item 21.  Title in the goods passes to you when we have received payment.  Our terms of payment are set out on the order page.
  9. All risk of loss or damage to the goods passes to you when we despatch the goods. If an order is lost in transit, orders will not be replaced until such time as the original order has been located and returned to Coal River Farm.
  10. Coal River Farm will not accept liability for any loss or damage due to late delivery.


  1. Deliveries are booked on business days Monday to Thursday. Orders with a delivery address to a capital city will usually be delivered within 1 – 5 business days (excluding Perth and Darwin).
  2. For regional areas and addresses in Western Australia and the Northern Territory, delivery may take up to 7 business days.
  3. No deliveries are shipped on Fridays to ensure chocolates are not stored in hot warehouses or depots over weekend days.
  4. Any orders received after 12pm on a Thursday will be shipped the following Monday.
  5. Please note: while we discourage our delivery suppliers leaving Coal River Farm parcels at your delivery address when no one is there, it is up to the discretion of the courier. This is unfortunately out of our control.
  6. Shipping time may vary during the holiday season, Christmas and Easter.

Order Cancellation Due To Error

  1. Where a product has been listed at the incorrect price or with incorrect descriptive information or image due to typographical error or similar oversight, we reserve the right to cancel a transaction.  Where your credit card has been charged, we will immediately refund your credit card for the total amount debited.

Product Returns

  1. We undertake to replace any product delivered to you that is faulty or is in a damaged condition.  If you wish to return a faulty or damaged product, you must notify us through our designated “contact us” webpage where we set out our requirements relating to return of such goods.
  2. If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.

Intellectual Property Rights

  1. The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.
  2. All trade marks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.
  3. Any comment, feedback, idea or suggestion (called “Comments”) which you provide to us through this website becomes our property.  If in future we use your Comments in promoting our website or in any other way, we will not be liable for any similarities which may appear from such use.  Furthermore, you agree that we are entitled to use your Comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your Comments.
  4. If you provide us with Comments, you acknowledge that you are responsible for the content of such material including its legality, originality and copyright.


  1. Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.
  2. To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.
  3. We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.
  4. From time to time we may host third party content on our website such as advertisements and endorsements belonging to other traders.  Responsibility for the content of such material rests with the owners of that material and we are not responsible for any errors or omissions in such material.

Limitation of Liability

  1. To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the goods and/or services again or payment of the costs of having those goods and/or services supplied again.
  2. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from services and/or product/s we have supplied.


  1. By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.


  1. These terms and conditions are to be governed by and construed in accordance with the laws of Victoria and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in Tasmania and you agree to submit to the jurisdiction of those Courts.
  2. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity.  If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.


  1. We undertake to take all due care with any information which you may provide to us when accessing our website. However we do not warrant and cannot ensure the security of any information which you may provide to us.  Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.
  2. Our compliance with privacy legislation is set out in our separate Privacy Policy below. 



We are committed to supporting the ‘National Privacy Principles for the Fair Handling of Personal Information’ and complying with the Privacy Act 1988 (Cth), which has set clear standards and guidelines for the collection, access, storage and use of Personal Information which we may obtain during the course of our business with you.

Our Privacy Policy sets out matters of which you should be aware regarding the information we may collect about you, our policies on the management of personal information and generally, what sort of information we collect and how we hold use and disclose that information. When you provide us with information through our website www.coalriverfarm.com.au, we respect your privacy. It is important for you to understand what information we collect about you during your visit and what we do with that information. Your visit to the Site is subject to this Privacy Policy and our Terms and Conditions.

The personally identifiable information we collect from you.

We do not collect personally identifiable information about you, except when you provide it to us. In order to provide you with our products or services, we may ask for personal details such as your name, address, telephone number or e-mail address. Australian Privacy laws allow us to collect your personal information directly from you if it is reasonable and practical to do so. If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information.

When you submit your personally identifiable information on the Site, you are giving your consent to the collection, use and disclosure of your personally identifiable information as set forth in this Privacy Policy.

Where we have collected personal information about you from another source, we will take reasonable steps to ensure that you are made aware of the following:

  • The fact that we have collected personal information about you and how you can contact us regarding the collection of such personal information;
  • How you can gain access to the personally identifiable information collected;
  • Why we collected the personally identifiable information;
  • Who we would usually disclose such personally identifiable information to;
  • Any law requiring us to collect personally identifiable information.

You have no obligation to provide any information requested by us however, we may not be able to provide you with the products or services you require should the provision of the product or service depend on the collection of that information, including if the collection of that information is required by law.

How your personally identifiable information is used

The personally identifiable information that we collect is generally used to provide you with our products or services and to provide you the best customer service possible. We do not use or share personally identifiable information for any purpose other than for the purpose for which it was disclosed. We do not provide or sell personally identifiable information to other organisations without your consent. However we may disclose personally identifiable information to our service providers in connection with providing our product or service to you.

By providing your personally identifiable information to us, you acknowledge that and consent to the following:

  • We may collect and use your personally identifiable information for the purpose disclosed to you.
  • You are authorised to provide such information to us.
  • That any information provided may be disclosed on a confidential basis to our third party contractors, agents or suppliers.

If you opt-in during the Site registration process or at other times when you submit personally identifiable information, the information you provide may be used by us to create and deliver to you emails such as our newsletters, surveys or other email messages containing product, services and event information or promotions (“Opt-In Emails”). If you prefer not to receive such Opt-In Emails, please do not opt-in to receive these emails. If you do opt-in and later decide that you would no longer like to receive these emails, see ‘Keeping information accurate and up to date and opt-out’ section below.

If you have elected to provide us with your contact information, eg. by registering at the Site or in one of our salons, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests. We may also contact you to respond to product questions or concerns that you may express. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that we offer our customers.


Keeping information accurate and up to date and opt-out

We take all reasonable steps to ensure that all personally identifiable information we hold is accurate. You may contact us at any time and ask for its correction if you feel that the personally identifiable information we have about you is inaccurate or incomplete. 

You may opt-out of receiving future Opt-In Emails from us when you register at the Site or otherwise provide your contact information to us by emailing “unsubscribe” to info@coalriverfarm.com.au or calling 1300 455 196.

Keeping information secure

We take measures to ensure your personally identifiable information is protected from unauthorised access, loss, misuse, disclosure or alteration, both online and offline. We store personally identifiable information in different ways, including in paper and electronic form. We use security procedures to protect the personally identifiable information we hold. Access to and use of personally identifiable information within our organisation is appropriately limited by us to prevent misuse or unlawful disclosure of that personally identifiable information by others.

Disclosure of personally identifiable information

a. Fraud protection and compliance with law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

b. Service providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. For example, delivery companies. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Dealing with us online

We take all reasonable steps to ensure that the personally identifiable information we collect through our website is protected from unauthorised access, loss, misuse, disclosure or alteration.


Gaining access to your personally identifiable information

Upon your request we will provide you with access to any of your personally identifiable information we hold (except in the limited circumstances recognised at law).

If you require access to your personally identifiable information, please contact info@coalriverfarm.com.au

Proof of identity is required before such information will be provided.

Resolving your privacy issues

If you have any issues you wish to raise with us regarding, or would like to discuss any issues about, our Privacy Policy, please contact us directly by telephone, letter or by email with your issues or queries.

Notification of changes

We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy. Please note that our rights to use your personally identifiable information will be based on the privacy policy in effect at the time the information is used.

Contacting us

We have taken great measures to ensure that your visit to the Site is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about the Site’s privacy practices, please contact us by email at info@coalriverfarm.com.au.

More information

More information about Privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner’s website www.privacy.gov.au

International Shipments

Coal River Farm can arrange for international shipments on a case by case basis subject to importation and specific country requirements. If you wish to order and ship overseas then please contact us to discuss details.